Sources list for VTCT QUALITY QUALS:

"Total Quality Management." From Quality to Excellence. UK Department of Trade and Industry. Available from: [2]Http://www.dti.gov.uk/quality/tqm [accessed on 26 April 2006]
TQM and HRM (Human Resource Management)

Shores, A. R. (1990) A TQM approach to achieving manufacturing excellence., Quality Press; Quality Resources, Milwaukee, Wis.; White Plains, N.Y.
Total Quality Management

Hills, S. (1995). "From Quality Circles to Total Quality Management." In Making Quality Critical New Perspectives on Organizational Change. Eds. A. Wilkinson and H. Willmott. London: Routledge.
Quality Circles

Ritsner, M., Ben-Avi, I., Ponizovsky, A., Timinsky, I., Bistroy, E., & Modai, I., (2002). Quality of life and coping with schizophrenia symptoms. Quality of Life Research: An International Journal of Quality of Life Aspects of Treatment, Care & Rehabilita
Mental Illness and Quality of Life

Dean, Mark L, and Cynthia L Tomovic. "Does Baldrige Make a Business Case for Quality." Quality Progress. 37.4 (2004): 40-45.
Compensation and Benefits in the IT Industry

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